Prior to making a request to Google, Customer will use reasonable efforts to fix any error, bug, malfunction or network connectivity defect without escalation to Google.
Every Google Cloud customer automatically gets free support.
Every Google Cloud customer automatically gets free support, which includes our support product documentation, community support, and support for billing issues.
There are two support plans to choose from: Role-Based Support and Enterprise Support. Both offer 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more. With Role-Based Support, you can configure your support entitlements to match your exact needs with Development and Production roles for support users. There is also a free Basic role that offers read-only access to support cases. Enterprise Support offers unlimited contacts to Support, our fastest responses, and an assigned Technical Account Manager.
To find the level of support you currently have: