Tools & Technologies Used
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AWS Support brings Amazon’s tradition of customer-obsession to the B2B technology world. We focus on helping you achieve the outcomes you need to make your business successful.
At AWS, Support goes well beyond helping you fix issues. We are determined to make our customers successful on their cloud journey and answer requests that range from answering best practices questions, guidance on configuration, all the way to break-fix and problem resolution.
It is our approach to Support that sets AWS apart. We are focused on helping you use AWS in the best possible ways to achieve your business outcomes. Sometimes that means helping you troubleshoot an issue, but more often, it involves "looking around corners" to find ways for you to better utilize AWS services.
At AWS, we hire smart Cloud Support Engineers that are well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, and who are not constrained by how “things are usually done”. Cloud Support Engineers held to same standard for technical aptitude as AWS software development organization.
Our AWS Technical Support tiers cover development and production issues for AWS products and services, along with other key stack components:
AWS Support does not include:
