AWS Server Support

Get expert guidance and assistance achieving your objectives.


AWS Support brings Amazon’s tradition of customer-obsession to the B2B technology world. We focus on helping you achieve the outcomes you need to make your business successful.

Tools & Technologies Used

Adobe Advertising Cloud
Adobe Advertising Cloud

At AWS, Support goes well beyond helping you fix issues. We are determined to make our customers successful on their cloud journey and answer requests that range from answering best practices questions, guidance on configuration, all the way to break-fix and problem resolution.

It is our approach to Support that sets AWS apart. We are focused on helping you use AWS in the best possible ways to achieve your business outcomes. Sometimes that means helping you troubleshoot an issue, but more often, it involves "looking around corners" to find ways for you to better utilize AWS services.

At AWS, we hire smart Cloud Support Engineers that are well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, and who are not constrained by how “things are usually done”. Cloud Support Engineers held to same standard for technical aptitude as AWS software development organization.

Scope of AWS Support

Our AWS Technical Support tiers cover development and production issues for AWS products and services, along with other key stack components:

  • "How to" questions about AWS services and features
  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
  • Troubleshooting API and AWS SDK issues
  • Troubleshooting operational or systemic problems with AWS resources
  • Issues with our Management Console or other AWS tools
  • Problems detected by EC2 health checks
  • A number of third-party applications such as OS, web servers, email, VPN, databases, and storage configuration

AWS Support does not include:

  • Code development
  • Debugging custom software
  • Performing system administration tasks
  • Database query tuning
  • Cross-Account Support (for more information, see AWS Support FAQs)

Got a project that you would like to discuss?